We guarantee a full money-back refund within 14 days of purchase provided that the jewellery is returned in its original condition. Upon receipt of the returned item, the card used for the purchase will be credited with the cost of the goods minus the delivery charges. You are entitled to return an ordered item within 14 days of the date of delivery as long as the item is in its original condition. We will also gladly make any alterations to your purchase, repair, or resize an item if it does not fit properly. Alterations and resizing are subject to an additional charge. Resizing is charged at £15 for Sterling Silver or 18 Carat Gold items. You are not able to return items which have been worn. We cannot accept responsibility for postage or courier fees or any items lost or stolen in transit.
To return an item, please send it back to the following address: Nushgems 83 Elgin Crescent, London W11 2JF